ReliableSite - ⭐

ReliableSite is a dedicated service provider in three main locations, Miami, New York City Metro and Los Angeles. Sadly, their nickname has become UnreliableSite due to how they are, so read on to find out more... typical how their name contradicts them.

At this point, I don't really know what to say about ReliableSite. Unfortunately due to the way they operate, they outsource their ticketing department like Discord Trust & Safety, only having a handful of competent technicians on hand inside their data centers. For your own peace of mind, please don't purchase from RS. The amount of issues that stem from them puts ReliableSite as the least recommended host beyond any other. 

If you have an issue, good luck getting it solved. Basically, you go in blind, you have a 50/50 chance of getting a reliable system with no issues, never needing to talk to their support. The other times is when you get a unreliable system (ha!) and you have to spend many days working with them.

You take the chance. We will help you if you buy it, but please take into consideration our warnings first to save on time and stress later on.

Pros

Cons

Known Issues

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Clients Comments

As an example of how much headache the team at RS have caused me and my clients, I asked three of my clients who previously used ReliableSite before switching to OVH about their experiences. 

IGNGf9, one of the main owners running MineFruit, ran into an issue with their network back in July 2022 where they had to deal with 3 days downtime with data corruption on their MC worlds due to a faulty RAM installation after upgrading to 96GB of RAM from 64GB, causing segmentation faults and additional data loss. This resulted in Jasmine writing a 10 page complaint document detailing their absolute incompetence. They finally concluded their investigation and provided 1 month free services to the MineFruit management team. Have a read of their complaint document here.

HVP, owner of HoodMC, had the issue explained in the known issues section where his system had network connectivity problems, causing players to drop and loose connection. After a couple months, we brought up the discussion over ReliableSite and their systems with Steven from TCP Shield and he stated the below:

Jack, the previous owner of PvPLab, which had a player base of over 600 concurrent, had repeated issues of their networking, billing plans not being customizable due to their automation and their internal network configuration. They even unplugged the wrong system for 45 minutes while they were adjusting the managed private network switch and blamed it on a faulty cable, which isn't possible as network cables have clips on them so they don't fall out of the port. This all happened in May/June 2023 and nothing has changed since the incidents of MineFruit. 

These client statements were not forced or bribed. They've experienced the pain we went through when managing their systems. They are now on OVH with no issues whatsoever. Their statements have zero lies as we've cross checked and confirmed their legitimacy from their tickets.

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Revision #8
Created 20 September 2023 18:59:49 by JasmeowTheCat
Updated 28 May 2024 23:56:00 by JasmeowTheCat