Onboarding Effectively - Questions Needed To Help Us Help You

Whether you're starting a Minecraft Commmunity, Network or launching a Hosting Company, the more we know upfront, the faster and better we can help. Here’s what we need to know from you to begin!

General

Your Skill Level:

• Are you technical or more on the creative/managerial side?
• Comfortable with Linux and networking, or need us to manage it all?

Your Team:

• Are you working solo or do you have owners/managers/devs/mods/helpers already?
  

Budget & Timeline:

• What’s your monthly budget or upfront investment range?
• Is this a hobby project or a long-term business plan?
• Are you trying to launch by a certain date?

Your Expectations:

• What kind of help are you looking for from us?
• Do you want advice, full setup, ongoing management?

Minecraft Community/Network

Core Info:

• What’s the goal of your network? (Minigames? SMP? Modded? Economy?)
• Are you aiming for a casual community server or a professional network?
• How many servers do you want to run? (e.g. lobby, survival, skyblock)
• Do you already have a player base, or are you starting fresh?

Technical Info:

• Do you have a dedicated machine currently or are you renting Minecraft servers from a hosting provider like PebbleHost or Shockbyte?
  IF the answer is no to a dedicated system, are you looking for one at the moment?
  
• Planning BungeeCord / Velocity? (If so, give full setup layout. Proxy, Hub, Survival, Dev)

Branding / Design / The Team:

• Do you already have a name, logo, domain?
  
• Do you already have staff or are you recruiting?
  

Hosting Company

Infrastructure Info:

• What do you have right now? Any dedicated systems? Any infrastrcture already in place? (e.g. Proxmox node w/ VMs for Pterodactyl, SQL, Docker, etc.)
  Do not ignore this step if you already have systems. Make a diagram of what is where.
• Locations and specs of machines (CPU, RAM, storage, network uplink?)
• Is this going to be rented or owned hardware, or a mix?
• How are you planning to scale? (e.g. Buying more dedicated systems at the beginning or later)

Services You're Offering:

• Shared Game Hosting? (Pterodactyl panel servers - Minecraft/Rust, etc.)
• VPS Hosting? (Done on top of the dedicated systems ordered/separately.)
• Dedicated Servers? (Owned hardware or renting out using a platform?)
• Website Hosting? (Domains, Storage, Websites)

Software & Stack:

• Panels: Pterodactylm Multicraft, VirtFusion, Proxmox, ESXi, TenantOS, Synergy CP?
• Billing System: WHMCS, Blesta, WemX?
  

Networking & Security:

• Shared Services: Multiple Shared/Dedicated IP's?
• DDoS Protection: Arbor, TCPShield, NeoProtect, Infinity Filter, Cosmic Guard?
  

Support & Automation:

• Are you doing support through Discord or another platform? Live Chat? WHMCS Support Tickets?
  

Brand & Legal:

• Company name, branding, domains bought?
• Terms of Service, Privacy Policy, GDPR compliance completed?