# Onboarding Effectively - Questions Needed To Help Us Help You

<span style="color: rgb(0, 0, 0);">Whether you're starting a Minecraft Commmunity, Network or launching a Hosting Company, the more we know upfront, the faster and better we can help. Here’s what we need to know from you to begin!</span>

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##### **General**

<span style="color: rgb(0, 0, 0);">**Your Skill Level:**</span>

- <span style="color: rgb(0, 0, 0);">Are you technical or more on the creative/managerial side?</span>
- <span style="color: rgb(0, 0, 0);">Comfortable with Linux and networking, or need us to manage it all?</span>

<span style="color: rgb(0, 0, 0);">**Your Team:**</span>

- <span style="color: rgb(0, 0, 0);">Are you working solo or do you have owners/managers/devs/mods/helpers already?</span>

<span style="color: rgb(0, 0, 0);">**Budget &amp; Timeline:**</span>

- <span style="color: rgb(0, 0, 0);">What’s your monthly budget or upfront investment range?</span>
- <span style="color: rgb(0, 0, 0);">Is this a hobby project or a long-term business plan?</span>
- <span style="color: rgb(0, 0, 0);">Are you trying to launch by a certain date?</span>

<span style="color: rgb(0, 0, 0);">**Your Expectations:**</span>

- <span style="color: rgb(0, 0, 0);">What kind of help are you looking for from us?</span>
- <span style="color: rgb(0, 0, 0);">Do you want advice, full setup, ongoing management?</span>

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##### <span style="color: rgb(0, 0, 0);">**Minecraft Community/Network**</span>

<span style="color: rgb(0, 0, 0);">**Core Info:**  
</span>

- <span style="color: rgb(0, 0, 0);">What’s the goal of your network? *(Minigames? SMP? Modded? Economy?)*</span>
- <span style="color: rgb(0, 0, 0);">Are you aiming for a casual community server or a professional network?</span>
- <span style="color: rgb(0, 0, 0);">How many servers do you want to run? *(e.g. lobby, survival, skyblock)*</span>
- <span style="color: rgb(0, 0, 0);">Do you already have a player base, or are you starting fresh?</span>

<span style="color: rgb(0, 0, 0);">**Technical Info:**</span>

- <span style="color: rgb(0, 0, 0);">Do you have a dedicated machine currently or are you renting Minecraft servers from a hosting provider like PebbleHost or Shockbyte?  
    **IF** the answer is no to a dedicated system, **are you** looking for one at the moment?</span>
- <span style="color: rgb(0, 0, 0);">Any infrastrcture already in place? (e.g. Proxmox node w/ VMs for Pterodactyl, SQL, Docker, etc.)</span>
- <span style="color: rgb(0, 0, 0);">Planning BungeeCord / Velocity? (If so, give full setup layout. Proxy, Hub, Survival, Dev)</span>

<span style="color: rgb(0, 0, 0);">**Branding / Design / The Team:**</span>

- <span style="color: rgb(0, 0, 0);">Do you already have a name, logo, domain?</span>
- <span style="color: rgb(0, 0, 0);">Do you already have staff or are you recruiting?</span>

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<p class="callout danger"><span style="color: rgb(0, 0, 0);">Do not follow this next section if you are **NOT** becoming a hosting company. This is where you send over what information you've compiled!</span></p>

##### <span style="color: rgb(0, 0, 0);">**Hosting Company**</span>

<span style="color: rgb(0, 0, 0);">**Infrastructure Info:**</span>

- <span style="color: rgb(0, 0, 0);">What do you have right now? Any dedicated systems? Any infrastrcture already in place? *(e.g. Proxmox node w/ VMs for Pterodactyl, SQL, Docker, etc.)* **<span style="color: rgb(186, 55, 42);">Do not ignore this step if you already have systems. Make a diagram of *what* is *where*.</span>**</span>
- <span style="color: rgb(0, 0, 0);">Locations and specs of machines *(CPU, RAM, storage, network uplink?)*</span>
- <span style="color: rgb(0, 0, 0);">Is this going to be rented or owned hardware, or a mix?</span>
- <span style="color: rgb(0, 0, 0);">How are you planning to scale? *(e.g. Buying more dedicated systems at the beginning or later)*</span>

<span style="color: rgb(0, 0, 0);">**Services You're Offering:**</span>

- <span style="color: rgb(0, 0, 0);">Shared Game Hosting? *(Pterodactyl panel servers - Minecraft/Rust, etc.)*</span>
- <span style="color: rgb(0, 0, 0);">VPS Hosting? *(Done on top of the dedicated systems ordered/separately.)*</span>
- <span style="color: rgb(0, 0, 0);">Dedicated Servers? *(Owned hardware or renting out using a platform?)*</span>
- <span style="color: rgb(0, 0, 0);">Website Hosting? *(Domains, Storage, Websites)*</span>

<span style="color: rgb(0, 0, 0);">**Software &amp; Stack:**</span>

- <span style="color: rgb(0, 0, 0);">**Panels:** Pterodactylm Multicraft, VirtFusion, Proxmox, ESXi, TenantOS, Synergy CP?</span>
- <span style="color: rgb(0, 0, 0);">**Billing System:** WHMCS, Blesta, WemX?</span>

<span style="color: rgb(0, 0, 0);">**Networking &amp; Security:**</span>

- <span style="color: rgb(0, 0, 0);">**Shared Services:** Multiple Shared/Dedicated IP's?</span>
- <span style="color: rgb(0, 0, 0);">**DDoS Protection:** Arbor, TCPShield, NeoProtect, Infinity Filter, Cosmic Guard?</span>

<span style="color: rgb(0, 0, 0);">**Support &amp; Automation:**</span>

- <span style="color: rgb(0, 0, 0);">Are you doing support through Discord or another platform? Live Chat? WHMCS Support Tickets?</span>

<span style="color: rgb(0, 0, 0);">**Brand &amp; Legal:**</span>

- <span style="color: rgb(0, 0, 0);">Company name, branding, domains bought?</span>
- <span style="color: rgb(0, 0, 0);">Terms of Service, Privacy Policy, GDPR compliance completed?</span>