Onboarding Effectively - Questions Needed To Help Us Help You

Whether you're starting a Minecraft Commmunity, Network or launching a Hosting Company, the more we know upfront, the faster and better we can help. Here’s what we need to know from you to begin!

General

Your Skill Level:

Are you technical or more on the creative/managerial side?

Comfortable with Linux and networking, or need us to manage it all?

Your Team:

Are you working solo or do you have owners/managers/devs/mods/helpers already?

Budget & Timeline:

What’s your monthly budget or upfront investment range?

Is this a hobby project or a long-term business plan?

Are you trying to launch by a certain date?

Your Expectations:

What kind of help are you looking for from us?

Do you want advice, full setup, ongoing management?

Minecraft Community/Network

Core Info:

What’s the goal of your network? (Minigames? SMP? Modded? Economy?)

Are you aiming for a casual community server or a professional network?

How many servers do you want to run? (e.g. lobby, survival, skyblock)

Do you already have a player base, or are you starting fresh?

Technical Info:

Do you have a dedicated machine currently or are you renting Minecraft servers from a hosting provider like PebbleHost or Shockbyte?IF the answer is no to a dedicated system, are you looking for one at the moment?

Any infrastrcture already in place? (e.g. Proxmox node w/ VMs for Pterodactyl, SQL, Docker, etc.)

Planning BungeeCord / Velocity? (If so, give full setup layout. Proxy, Hub, Survival, Dev)

Branding / Design / The Team:

Do you already have a name, logo, domain?

Do you already have staff or are you recruiting?

Do not follow this next section if you are NOT becoming a hosting company. This is where you send over what information you've compiled!

Hosting Company

Infrastructure Info:

What do you have right now? Any dedicated systems? Any infrastrcture already in place? (e.g. Proxmox node w/ VMs for Pterodactyl, SQL, Docker, etc.)Do not ignore this step if you already have systems. Make a diagram of what is where.

Locations and specs of machines (CPU, RAM, storage, network uplink?)

Is this going to be rented or owned hardware, or a mix?

How are you planning to scale? (e.g. Buying more dedicated systems at the beginning or later)

Services You're Offering:

Shared Game Hosting? (Pterodactyl panel servers - Minecraft/Rust, etc.)

VPS Hosting? (Done on top of the dedicated systems ordered/separately.)

Dedicated Servers? (Owned hardware or renting out using a platform?)

Website Hosting? (Domains, Storage, Websites)

Software & Stack:

Panels: Pterodactylm Multicraft, VirtFusion, Proxmox, ESXi, TenantOS, Synergy CP?

Billing System: WHMCS, Blesta, WemX?

Networking & Security:

Shared Services: Multiple Shared/Dedicated IP's?

DDoS Protection: Arbor, TCPShield, NeoProtect, Infinity Filter, Cosmic Guard?

Support & Automation:

Are you doing support through Discord or another platform? Live Chat? WHMCS Support Tickets?

Brand & Legal:

Company name, branding, domains bought?

Terms of Service, Privacy Policy, GDPR compliance completed?