How Our Roles & Categories Are Laid Out - Discord

You see many roles or channels in our Discord but not sure what they all mean? Find out more below!

Management -
Me (Jasmine) & Management. We run the the entire team and have access to all systems. If you have an issue with one of the members in our systems team or an issue that needs to be solved urgently, contact one of us. We:

System Admins -
They are system administrators. They do the same backend work as me and Abyss. They will be assigned to a client after NDA's or agreements are made and completed, or just to work directly with management only. We will not force upon different staff you haven't met before, but we can guarantee the System Admins team have been trialed, tested and their history investigated to prove their legitimacy and worthiness of supporting the client base. It will be the customers discretion if they want another system admin.

Service Providers -

These people are mutual partners of Jasmeow.Systems, providing their services for the clients, including some having major discounts! Our current partners are:

Emoji's + The Role Names -
That's you, the client. They are grouped into categories with their own access to their own channels. You can ask for additional owners/admins who manage your community to be added, but remember that they will see all the channels below and any passwords/login information you share with us before it goes into the BitWarden Vault. In each category, each channel has a different purpose as explained below:

JS Client -

All clients get this role to enable them to see the public channels and remove them from the introductory and questions channels. Also used for pinging all the clients when required.


📧-additional-roles

Additionally to your normal @💳 JS Client role and your category role, we've included additional opt in roles to participate in if you are wanting to join events or classes, get announced for giveaways and discounts, notify others about your support request or find out optional announcement pings to be notified about.

🔊-js-announce

This is the announcement channel for all clients to pay attention to and read as this may contain very important public service announcements, planned holidays, public voting and more.

📡-service-providers

Our main partners such as TCP Shield are followed here from their own announcement channels so you don't need to join their Discord to get updated on outages or maintenance periods.

📄-docs-updates

This channel is the webhook that links you to new articles once they are created and updated on this documentation site! Feel free to check back often to be updated on the latest support articles.

💬-client-discussions
This area is for everyone to chat with one another so feel free to speak to other networks or businesses! Find out their business models, their communities and their successful projects.

🧭-community-support

Finally, community support is a forum based channel where you can request/provide help to other networks such as being stuck on a particular issue that needs public support, posting a plugin/addon that would help others in the future and other gatherings.


Revision #38
Created 20 June 2023 10:07:55 by JasmeowTheCat
Updated 9 September 2024 01:17:36 by JasmeowTheCat