SurfHosting - ⭐
We have updated our terms of service to remove SurfHosting as a hosting provider for client support immediately and for the foreseeable future due to a database leak and the management team not coming clean about this to potential and current clients. NO clients will be put onto this hosting provider until further notice. Please see the attached security breach notification created by the team InfraCharm - SurfHostingLLC-BreachReport-InfraCharm.pdf
We have provided a solid review on TrustPilot to the company which can be seen here:
This review is currently taken down due to SurfHosting consistently attempting to dispute it by stating it is not based on a genuine experience.
https://www.trustpilot.com/reviews/66990f1e76f8bb136f740fe0
You can see the images here:
SurfHosting is a multi location hosting provider, based in Chicago and Netherlands for their dedicated hosting range. Most hardware is owned and co-located with their partners who have a proven track record of reliable uptime. What makes SurfHosting recommended is due to their pricing being lower than their partners, making them a loss in the beginning with ROI being longer than the typical 6 months.
Unfortunately, 1 star has had to be removed from this provider due to their extremely intrusive advertising arrangements towards server owners of the MC community. Server administrators, mostly system admins and lead experts with multiple years of experience finding the right system for their client are ignored completely when one of their Customer Success Representatives contact the owner of the network directly. On multiple occasions, we here at Jasmeow.Systems have peacefully requested SurfHosting to stop advertising their hosting provider when the Systems Lead has their role in the clients Discord to prevent conflict of interest and backdoor selling. In relative terms, this means that some clients don't notify us when purchasing a new system until the last minute or causes significant undue stress with switching providers where clients are happy with their current one, make up their own decisions without listening, and switch.
Additionally, another 2 stars have to be removed due to their recent evidence of one their ownership team lying to a potential client about another hosting provider having absolutely poor service and uptime. What's even worse is that they state "We just had someone switch to us from them" and "They had a long rant about how much they hated x company" which is completely false - They still remain with that hosting provider and are more than happy with where they are currently at. To make it even more ironic, they used Jasmine's announcement about faulty hardware in the DC to try and persuade the client to join them...
The DM:
Our announcement:
Keep in mind, this gets much worse. With the potential client talking to the management team member, he states 15 minutes later "You know it's a little rude to screenshot a conversation" to attack the client.
Additionally, once the client states "I don't like slander", the management member "drills themself a hole" as the common phrase goes by stating "Slander is making a false statement"... which they literally did 20 minutes ago with:
Market your company properly or don't at all... 🤦♀️