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You see many roles or channels in our Discord but not sure what they all mean? Find out more below! Management - Me (Jasmine) & Management. We run the the entire team and have access to all systems. If you have an issue with one of the members in our systems ...

HetrixTools is the tool that we use to monitor your dedicated machines. It's designed to notify us about any faults that may occur and help us determine the issue quickly so we can get the issue fixed immediately. Head over to https://hetrixtools.com/register...

You will need to add us to your CloudFlare account so we can manage your DNS records and firewall rules accordingly. Head over to https://www.cloudflare.com/ and click "Log In" in the top right. Login with your details and 2FA code if required. You will...

Head over to your Pterodactyl panel and go to the admin side which is the button in the top right corner, a cog icon. Click on "Nodes" along the left hand side. In the node list, click on the blue text. Normally, you will only have one node called "S01" ...

Please follow this guide completely! Do not skip parts as it includes important explanations as to why you cannot access SFTP. We will not help you until you have provided information back to us. This proves to us that you actually read the guide, not skipping...

Head over to your OVH domain where you have purchased your server from.  Make sure you use the right domain where you purchased your dedicated system from as we will need this after you have created the subuser account. OVH's login systems don't share account...

Plugins such as LiteBans and LuckPerms need to use the same database to communicate their information across all your servers successfully. There are many benefits to doing this rather than: Keeping your permissions in a flat file as they won't sync across ...

Sometimes the wings daemon doesn't pass along route configuration properly to the docker containers which in turn break DNS and access for plugins to the outside internet. There are two solutions you can try, one is minor and the other is major, dependent on y...

Important note before we get startedPlease follow this documentation carefully and fully understand what it means. If you are confused or do not know what a stage means, please ask. This isn't like other documentation as Microsoft 365 is small flaws which will...

Login to the admin center of Office 365. https://admin.microsoft.com/#/homepage  Click on the hamburger icon in the top left. Click "Billing" then "Your products". Under each license, click "Cancel subscription", such as for MS Business Basic, Standard,...

OVH, or "Online Virtual Hosting" has multiple locations in the US, EU and AS of the world, including Canada, London, France, Germany, Asia and Singapore. Their hardware is reliable and their up time is fantastic. Prices do get pretty expensive dependent on whi...

To access SSH onto your dedicated system, you will need your IP address whitelisted on the system you are trying to connect to. In some circumstances, you will need a OpenVPN client configuration setup if you have a dynamic IP, but this is for advanced users. ...

The easiest way to transfer a tarball or zip file from one dedicated system to another is by using wget and a python3 webserver, protected from sending out the data from UFW allow in only that IP address or using the internal network if your system has it, suc...

Hello! Having some issues playing on your favorite server due to high ping being over 150ms or connection issues like timing out or falling into the void? Follow the guide below to help us work out where the issue lies. To start with, let's try trace routing ...

These pages should hopefully help pick out your next dedicated system from a hosting provider which has reliable hardware, reputable with systems not going offline every hour and intelligent support. The providers we are going to be covering are due to our co...

Hetzner is a Dedicated Server, Cloud, Storage & Hosting provider based in Germany, Finland and have expanded their cloud systems to the USA. Many of us have used Hetzner in the past for dedicated servers (such as previously running Jasmeow.Systems operations!)...

To make a new server, you first need to make the allocation for it if you haven't already. Read the previous page first to do that before following this guide. Head over to your Pterodactyl panel and go to the admin side which is the button in the top right c...

Many hosting providers such as OVH and Hetzner have features which will enable their dedicated systems to communicate to each other internally without reaching the outside internet. This has multiple benefits for running a large MC networks or businesses, such...

As a reminder to any member who talks to any member in our Discord lounge, no matter their role, remember that you need to remain kind, respectful and to obtain your facts first from both sides of the story before presuming the worst. Examples of this include:...

All that we request is that please take our advice on this page seriously, as we have had many clients run into the same difficult situations others have had previously. Before ordering hardware, please ask one of the team here at JS about the specifications ...