Support Articles
Self-Help support articles for your software which can save time instead of waiting on our team.
Typical Minecraft Errors And How To Solve Them
Sometimes you will stumble across weird Minecraft errors you've never experienced before but don'...
Access SFTP Via FileZilla With IP Not Hostname
Please follow this guide completely! Do not skip parts as it includes important explanations as t...
Access SSH Using MobaXTerm Or Alternative Client On IP Whitelist
To access SSH onto your dedicated system, you will need your IP address whitelisted on the system...
Accessing Your System Using OpenVPN Due To Dynamic IP
You or some of your team members might have home internet where the IP changes repeatedly after a...
How To Connect To SFTP Using The JS Domain
On some installations, we have configured the domain of your SFTP host on the panel to sftp://sft...
Private Bandwdith, vRacks, vSwitches & Internal Networking
Many hosting providers such as OVH and Hetzner have features which will enable their dedicated sy...
Switching Proxy Types - BungeeCord & Velocity
To start with, switching your proxy version should be done in a controlled environment which is n...
Creating A TCP Shield Account For The Free Plan
If you are wanting to protect your public IP for your MC network from your dedicated system you p...
My Server Is "Lagging" - Why This Term Doesn't Help Us
Take a moment to think about this term. Stating "My server is lagging" or "laggy" doesn't help an...
Got High Ping/Connection Issues? The Diagnostic Steps To Help Us
Hello! Having some issues playing on your favorite server due to high ping being over 150ms or co...