Onboarding Effectively - Questions Needed To Help Us Help You
Whether you're starting a Minecraft Commmunity, Network or launching a Hosting Company, the more we know upfront, the faster and better we can help. Here’s what we need to know from you to begin!
General
Your Skill Level:
- Are you technical or more on the creative/managerial side?
- Comfortable with Linux and networking, or need us to manage it all?
Your Team:
- Are you working solo or do you have owners/managers/devs/mods/helpers already?
Budget & Timeline:
- What’s your monthly budget or upfront investment range?
- Is this a hobby project or a long-term business plan?
- Are you trying to launch by a certain date?
Your Expectations:
- What kind of help are you looking for from us?
- Do you want advice, full setup, ongoing management?
Minecraft Community/Network
Core Info:
- What’s the goal of your network? (Minigames? SMP? Modded? Economy?)
- Are you aiming for a casual community server or a professional network?
- How many servers do you want to run? (e.g. lobby, survival, skyblock)
- Do you already have a player base, or are you starting fresh?
Technical Info:
- Do you have a dedicated machine currently or are you renting Minecraft servers from a hosting provider like PebbleHost or Shockbyte?
IF the answer is no to a dedicated system, are you looking for one at the moment? - Planning BungeeCord / Velocity? (If so, give full setup layout. Proxy, Hub, Survival, Dev)
Branding / Design / The Team:
- Do you already have a name, logo, domain?
- Do you already have staff or are you recruiting?
Hosting Company
Infrastructure Info:
- What do you have right now? Any dedicated systems? Any infrastrcture already in place? (e.g. Proxmox node w/ VMs for Pterodactyl, SQL, Docker, etc.)
Do not ignore this step if you already have systems. Make a diagram of what is where. - Locations and specs of machines (CPU, RAM, storage, network uplink?)
- Is this going to be rented or owned hardware, or a mix?
- How are you planning to scale? (e.g. Buying more dedicated systems at the beginning or later)
Services You're Offering:
Software & Stack:
- Panels: Pterodactylm Multicraft, VirtFusion, Proxmox, ESXi, TenantOS, Synergy CP?
- Billing System: WHMCS, Blesta, WemX?
Networking & Security:
Support & Automation:
- Are you doing support through Discord or another platform? Live Chat? WHMCS Support Tickets?
Brand & Legal:
- Company name, branding, domains bought?
- Terms of Service, Privacy Policy, GDPR compliance completed?